FAQ’s

Do you have a shop?

Yes  and would love to see you there!
Located in Glasgow City centre:

store with coffee shop at 110 Hope street G2 6PH  in the city centre 2mins walk from Glasgow central station up from the fireman statue  

Can I use my own reusable cup when I order takeaway drinks?

Unfortunately due to the risk of cross contamination we cannot fill your reusable cups 

Classes

Do you do children’s birthday parties?

Lots of people book our children’s potions session for their child’s birthday. We do not alter the class in any way for this so birthday cakes/ present opening etc would have to be done off site. Due to current social distance restrictions bookings are limited to certain household limits (see covid guidelines), our class can accommodate 12 children, if you wish it to be exclusive to your party you would be required to book all tables for a set date.

I was given a voucher code for a class, how do I redeem my code for a class purchase? 

To redeem  a Root of Magic Class gift code: 
then firstly look through the available dates for a class
1) add a table for the date and time you wish to the basket (depending on the spaces your voucher is for)
2)go to basket and proceed to checkout and add any allergies or if need non alcoholic drinks for adults class to the notes area
3) once in the checkout area you will see a box on the right hand side to enter a code, enter the voucher code here (if on mobile it may be in a drop down menu labelled show order summary)
4)complete your personal details on the left 
5)click proceed to payment
6)review and confirm order 

if you have more than one voucher for example two one person vouchers and wish a table for two to be booked please email us with the date you wish to book and the voucher codes and we will arrange this for you 

Where are your classes held?

 The Root of Magic 110 Hope Street in Glasgow city Centre G2 6PH (find us on google maps)

Do you sell gift cards?

yes, they can be purchased on our website or in store and redeemed in store or online and are valid for a year from purchase date

I’ve emailed after hours and not had a reply, when will I get one?

 we answer the emails and messages within shop hours, at the weekend you may not get an answer until the Monday but we will get back to you

Is all available stock on your website?

No. We try to put as much as we can on our website however we have several ranges which are in store only.

In store Covid implementations ( see covid policy in about us for more detail)

-masks must be worn on entry/ moving around the store, can be removed when seated

-We have a hand gel station as you enter the store and available throughout

- The store is disinfected routinely throughout the day

- all sit in /  class tables are set in line with social distance guidelines

- All staff wear ppe throughout their shift 

I have discovered a dragon egg in my garden. Can you assist in removing it?

We suggest that you leave the egg alone until it has hatched. It should only take a few weeks to hatch so stay out of its way as the parent dragons are sure to visit. Although dragons are beautiful creatures they can become a bit fiery when protecting their babies so stay well clear and in a few weeks the baby will be on its way. Be sure to send us a picture of the baby dragon (from a distance) if you get the chance.