FAQ’s
Do you have a shop?
Yes and would love to see you there! No need to book to visit the shop
Located in Glasgow City centre:
store with coffee shop at 110 Hope street G2 6PH in the city centre 2mins walk from Glasgow central station up from the fireman statue and within 10 mins walk of both st.enoch and Buchanan subway stations
I can’t see the booking date and time for my booked class/ session on my confirmation?
If you select view order on your booking confirmation , then click show summary it tells your booked date and time
Which delivery courier do you use?
We use Royal Mail for all parcels under 2kg and collect plus for those above
Can I use my own reusable cup when I order takeaway drinks?
Unfortunately due to the risk of cross contamination we cannot fill your reusable cups
My tinned candle keeps going out?
Soya wax wooden wick candles need to be burned in a certain way for the first burn, but don’t worry if you follow the instructions on the last image in each of our candle products pages it will get your candle relit to enjoy again
I'm celebrating, can I decorate my table for my booking?
Balloons, lewd objects,banners, inflatables, celebratory cakes etc are not allowed to be brought in store. We also cannot store goody bags etc.
Do you do children’s birthday parties?
Lots of people book our children’s potions session for their child’s birthday. We do not alter the class in any way for this so birthday cakes/ present opening etc would have to be done off site. our class can accommodate 12 children, if you wish it to be exclusive to your party you would be required to book all tables for a set date.Balloons, streamers, banners etc are not allowed in store
Do you allow hen/stag parties to book?
we do allow hen and stag parties to book, if you are coming during the day for a potions session you must be aware and respect that there are children on the premises. Balloons, lewd objects, inflatables etc are not allowed in store even if booking for the evening class for over 18s only.
I was given a voucher code for a class, how do I redeem my code for a class purchase?
To redeem a Root of Magic Class gift code/ gift card :
then firstly look through the available dates for a class
1) add a table for the date and time you wish to the basket (depending on the spaces your voucher is for)
2)go to basket and proceed to checkout and add any allergies or if need non alcoholic drinks for adults class to the notes area
3) once in the checkout area you will see a box on the right hand side to enter a code, enter the voucher code here (if on mobile it may be in a drop down menu labelled show order summary)
4)complete your personal details on the left
5)click proceed to payment
6)review and confirm order
if you have more than one voucher for example two one person vouchers and wish a table for two to be booked please email us with the date you wish to book and the voucher codes and we will arrange this for you .
multiple gift cards can however be used in one transaction just enter one then the box will reappear to enter another
Where are your classes held?
The Root of Magic 110 Hope Street in Glasgow city Centre G2 6PH (find us on google maps)
Do you sell gift cards?
yes, they can be purchased on our website or in store and redeemed in store or online and are valid for 2 years from purchase date. They can also be used to book classes and in our bar/ coffee shop
I’ve emailed after hours and not had a reply, when will I get one?
we answer the emails and messages within shop hours, at the weekend you may not get an answer until the Monday but we will get back to you
I have discovered a dragon egg in my garden. Can you assist in removing it?
We suggest that you leave the egg alone until it has hatched. It should only take a few weeks to hatch so stay out of its way as the parent dragons are sure to visit. Although dragons are beautiful creatures they can become a bit fiery when protecting their babies so stay well clear and in a few weeks the baby will be on its way. Be sure to send us a picture of the baby dragon (from a distance) if you get the chance.
